FAQ
We are currently a company of less than 20 people but are working on expanding and bringing on more talented individuals to build a great team that continues innovating and getting you the best equipment and information possible.
We are based out of Nashua, NH.
Right now this is limited to government and business requests but we are looking into more customization options for individuals. ESD was founded around helping the individual so we are working on ways to do so without sacrificing current lead times. If you are a Business or Government entity looking at making a unique order please fill out our contact form below.
We do offer Military/GOV discounts for individuals and for team/unit orders. If you are looking to make an order please email us with what you’re looking for, and we will get back to you as soon as possible. If you’re looking for a team order or for government purchasing please fill out the Dealer/Mil/Leo form in the upper right hand corner. For T&E samples and all of the above information you can reach us at Contact@edgarshermandesign.com.
Absolutely, however we only ship to NATO countries or NATO allies. If you run into any issues please reach out to Contact@edgarshermandesign.com
If your order hasn’t shipped yet you can email us asking to cancel and you will be fully refunded. If your order has been shipped and left our facility you can no longer cancel your order. We accept returns within 30 days of purchase so long as there are no signs of wear on the product. Any orders returned after shipment will be refunded upon arrival and inspection of the product excluding shipping. Shipping costs are the responsibility of the customer for any cancellations or returns once the product has left our facility. Thank you for your understanding!
We are doing our best to restock products as fast as possible. Whenever a product is out of stock you can sign up on a waitlist for the specific product and color variation you’d like and you’ll be emailed as soon as its restocked. We believe that our products are for everyone so we do our best to make them affordable and accessible so we are always working to keep inventory on hand and available. If you would prefer not to wait be sure to check out our dealer network as many of our dealers have inventory on hand!
Absolutely, we have a system in place where you can sign up for an email notification to the specific product and color variation you’re interested in. When it restocks you’re notified via email! We also recommend keeping up to date with our social media as we share restock information, product launches and teasers for new products with dates and times there.
We respond to emails every day but sometimes there are large influxes of emails and it may take up to three days for a response. We check every morning to see about any cancellations or address changes to help prevent any issues before continuing any prior emails but cant guarantee it will always be seen in time so we ask that you verify your order is correct before submission. Thank you for your patience and understanding!
Emailing us using the form below is ideal but we are happy to answer questions on social media as well! You can reach us on social media by clicking the icons in the bottom header or by using the contact me box below. Our social media accounts are under Edgar Sherman Design and our contact email address is contact@edgarshermandesign.com.
